FAQs / Return
1. Where is MaisonDePeter based?
MaisonDePeter is proudly based in Victoria, Australia. All our products are designed with care and passion, reflecting the streetwear and casual fashion culture that inspires us.
2. Do you ship internationally?
Currently, we ship within Australia and Cambodia only. However, international shipping is in the works — stay tuned by following us on social media or signing up for our newsletter.
3. How long does shipping take?
Standard shipping takes 2–8 business days within Australia, depending on your location.
Express shipping is available and usually arrives in 1-4 business days.
4. How much is shipping?
• Standard Shipping: FREE on orders over $100 AUD
• Express Shipping: Flat rate of $15 AUD
Shipping fees are calculated at checkout based on your delivery location.
5. Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your delivery in real time.
6. What is your return policy?
We accept returns within 14 days of delivery if the item is unused, unworn, and in its original condition with tags still attached.
To start a return, simply contact us through Live Chat or email maisondepeter@gmail.com
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
7. Do you offer exchanges?
Yes, we offer exchanges for different sizes or styles if stock is available. If not, we can issue a store credit or refund once your return is received and inspected.
8. My item arrived damaged or incorrect — what do I do?
We’re really sorry about that. Please contact us via Live Chat or email within 3 days of receiving your order. Include photos and your order number so we can fix it quickly.
9. Can I cancel or change my order?
If your order hasn’t been shipped yet, contact us ASAP via Live Chat. We’ll do our best to modify or cancel your order before it leaves our warehouse.
10. Do you restock sold-out items?
Yes — popular items often get restocked. Follow us on Instagram or subscribe to our emails to be the first to know when restocks drop